Frequently asked questions


 
1. Can you help me get more visitors to my web site?
For us, there's no point in building websites for customers unless we can prove there's a big value add to your bottom line. We build SEO into all our web designs. They will work from the outset and attract visitors from the search engines as well as many other internet channels. It's why we have a statistics package built into all our designs; we want you to see what effect our marketing is having on your business.

We're not into guesswork or false hopes. Getting a website to work is not an easy job and we've spent over 15 years learning how to do it.

2. Can you host my site for me and take care of updates and backups?
Absolutely, the majority of the web site and web development projects we take on are hosted on top of the line servers, not the typical £10/month shared hosting provided by most companies. Our cloud offering is with Rackspace for three simple reasons - They are the best in the business, provide Fanatical Support and just do hosting.

Our other solution is with Adobe. We are Premium Partners and this hosted solution allows us to build out high quality, content managed websites in a fraction of the time web development usually takes, and we can pass the savings onto you.

3. Do you have a statistics program so I can measure my results?

The moment you login to your control dashboard you're presented with vital website statistics charts, including a live feed of actions people are taking on your site. You also have the option to drill down into those reports and find out things like:

  • Number of visitors
  • Where they came from (eg. Search engines, referring sites like Facebook and Twitter as well as any direct visits)
  • What words and phrases people use at the search engines and how many times they were used
  • What pages are most popular allowing you to hone your information
  • What actions people took (web forms, blog comments, literature downloads, etc.)
  • Email Campign reports, bounces, clickthoughs, new subscribers etc.
  • + much more...


You will also get a weekly snapshot email, sent directly to your inbox with the most vital information so you can track your rise to the top and fill any kind of potholes along the way.

4. Do you work with Wordpress and can you build me a new design for my blog?
We've built lots of web sites for customers using Wordpress because it's quick, easy and Google loves this platform. From templating to custom design and hosting to adding functionality we can definitely help. But you've got to remember it was built primarily as blogging software and if you're considering this platform because it just works straight out of the box, beware, changing the core functionality and moulding it to what you want can be an expensive and time-consuming affair. Get in touch with us and discuss your project, we can usually come up with some alternatives you may not have considered. 

5. I have a local business so is it worth me making my website search engine friendly?

That's one of those questions we get a lot. Here's the thing. The majority of our clients are service related businesses which are local or regional in nature. The vast majority of them get over 50% of all their site visitors from search engines like Google for three simple reasons.

  1. Google is the first port of call when people are looking for your kind of business. When was the last time you used the Yellow pages?
  2. We know how to find the words people use to find your kind of business
  3. We know how to get you to the top of the search engines


But getting visitors isn't the hardest bit. Getting them to get in touch with you is, which is why we make sure your website is set up to convert visitors into leads.

6. I need a bespoke web application, can you help?
On the web development side we have over 10 years experience providing custom functionality, including a variety of programming languages, databases and server administration. From basic HTML to content management and ecommerce web systems. Typical websites that require development are: eCommerce, CMS systems, Blogs, Social Networks, Image Galleries, Auction Sites.
We are proficient in the following technologies: XHTML, PHP, AJAX, CSS, XML, ASP, MYSQL, MSSQL

7. I use Facebook for my business but want to make my page more bespoke, can you help?
You're obviously ahead of 90% of your competitors, and the simple answer is yes. We think creating your own identity across all marketing channels plays an important role in attracting the 'right' customers. Facebook Pages are a great way to build your business virally, and being able to direct new visitors when they come to your page is paramount. That's why we offer custom design for your Facebook Business Page and a few other neat little tricks as well.

8. My website looks great but I'm not getting found in the search engines?
This is one of the most asked questions from clients who are unhappy with the results from their shiny, new website and it's a simple one to answer. If getting found in the search engines was a priority for you, did your web designer conduct some thorough keyword and competitor research before structuring your site? Do each of your pages target a specific keyword? Do you know how much authority the top ten competitors in your particular industry have with Google? These are just some of the questions you'll need to answer, and Google themselves put together their own Search Engine Optimisation Getting Started Guide to ranking which covers the main points of SEO in language we can all understand. If you'd like to talk to us about getting your business found, we can offer some simple, effective Search Engine Ranking Solutions you can use immediately.

9. What solutions do you offer?
We started life predominantly as a graphic and web development agency, so our strengths lie in providing customers with high end graphics and web solutions. Adding the marketing side to our business has now made it possible to provide high end graphics, web development and marketing working in unison to achieve a better flow of leads and customers into your sales funnel. 

From Logo Design and identity graphics through to corporate literature and online marketing solutions, we can take your marketing and make it work harder for you.

10. Who is your ideal client?
Good question. Although we deal with many one off projects for all types of businesses, our main clients tend to be small businesses with big ideas, between 1 and 25 employees, with monthly marketing budgets between £200 and £5000, who see what we do as an investment rather than a necessity for instant results. We're in this for the long haul and want to build long-lasting, profitable relationships as we go.